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Work in a professional environment with
an established and growing industrial distribution company.
Our company specializes in the
distribution of a variety of filtration, instrumentation, automation, process,
and other fluid power products. Our
Inside Sales team is responsible for overall customer care and acting as a
liaison in problem solving research and dispute resolution. Each member of our team is
responsible for providing call resolution to customers and suppliers, and
establishing customer satisfaction and loyalty.
Our Inside Sales Representatives provide entry-level customer care and
handle transactional front-line service requests. These requests my be either by
phone, email or fax, and include taking and keying orders, providing quotes,
researching item availability requests, answering pricing questions, entering
returns and credits, and ordering replenishment parts.
What is expected of you for success in your role
Demonstrate basic knowledge of business practices and procedures, products, services and
computer operating systems
Able to take and processes orders by telephone, email, and fax
Provides order status and pricing information to customers
Provides technical specification and
recommendations
Works with suppliers and other vendors in
order to help meet the customers needs
Identifies routine problems
Understands basic problem escalation procedures
Understands and differentiates basic products and services to meet customer
requirements
Accountabilities in this role
Provides Customer Service assistance in an inbound & outbound center
Effectively communicate verbally and in written format (email and faxes)
Enjoy working in a team environment
Must be self motivated and able to
multi-task
Qualifications
Extensive phone communication experience in a Customer Service environment
Strong technical and/or engineering
experience in an industrial environment desired
Some purchasing, sourcing, or
replenishment experience preferred
Knowledge of Microsoft (MS) Office to include Word, Excel and Outlook required
High School Diploma or GED required
Send Resume?s to:
resumes@controlandpower.com
Fax Resume?s to: 205-870-7015 ? Attention: Operations Manager
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